Frequently Asked Questions

Nora Work FAQ

Where do you ship?

We ship to customers in all countries currently enabled at checkout. Final availability and rates for your address are shown at checkout, which is the authoritative answer for any specific destination.

How long will my order take?

Processing usually takes 1-3 business days, and shipping time is added on top of that. Total time to your door is processing plus transit — see our shipping policy for the detail.

Where is my order?

Tracking is emailed to the address used at checkout once the order ships, and can take up to 24 hours to show its first scan. If tracking has stalled for several days, contact us with your order number.

Will I pay customs or import duties?

International orders may attract duties, taxes, or handling fees set by the destination country. They are charged separately by customs or the carrier and are the recipient's responsibility unless checkout says otherwise.

Can I change or cancel my order?

Contact us as soon as possible with your order number. Before an order is packed we can usually amend or cancel it; once it has shipped, it becomes a return instead.

What is your return policy?

Returns are accepted within 30 days of delivery unless a product page says otherwise, with items in resalable condition. Faulty or incorrect items are handled separately and we cover the return shipping. See our return policy.

What if my item arrives damaged?

Photograph the item, the packaging, and the shipping label, keep everything, and contact us promptly. Carrier claim windows are short.

How can I get support?

Email service@noramade.shop with your order number and the product name, or use our contact page. Our product support page lists what to include for the fastest answer.

Where can I find policy details?

Use the policy links on this page to review shipping, returns, privacy, and terms before placing an order.