Return Policy

This Return Policy explains the default return process for purchases made through Nora Work.

Return window

You may request a return within 30 days of delivery unless the product page or promotion states a different policy.

Return condition

Items should be returned with reasonable care, including original packaging and included accessories when possible.

How to start a return

Contact us at service@noramade.shop with your order number, the item you want to return, and the reason for the request. We will provide next steps after reviewing your request.

Exchanges and return costs

If you need another size, color, or configuration, we will confirm whether an exchange or a return-and-reorder is available. Change-of-mind return postage and any non-refundable original delivery charge are confirmed before you send the item. We cover reasonable return costs for a confirmed fault or fulfilment error.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank or payment provider processing times may vary.

Faulty, damaged, or incorrect items

If an item arrives faulty, damaged, or is not what you ordered, contact us with photos rather than using the standard return process. Return shipping for a confirmed faulty or incorrect item is our cost, not yours, and this sits outside the standard return window.

Exceptions

Customized items, final sale items, gift cards, opened items sealed for hygiene reasons, and items damaged by misuse may not be eligible for return unless required by law.

Your statutory rights

This policy sits alongside your mandatory consumer rights and never replaces or reduces them. Those rights vary by destination and can apply even when the standard return window or an exception above does not.