Shipping Policy

This Shipping Policy explains the default shipping process for orders placed through Nora Work by customers in all countries currently enabled at checkout. Wreaths are dispatched from China.

Free worldwide shipping

We offer free Standard shipping worldwide to countries enabled at checkout. Express shipping is shown when available; the current base Express rate is USD 15.00. The checkout page is the final source for the methods, currency, and price available for a specific address.

Processing time

In-stock orders are usually prepared within 1-3 business days after payment is confirmed. During launches, holidays, or high-volume periods, processing may take longer.

Shipping time

Estimated delivery times vary by destination and carrier. Delivery estimates begin after the order has shipped, not when the order is placed.

Tracking

Once your order ships, we send available tracking information to the email address used at checkout. A label can be created before the carrier's first scan, so tracking may stay quiet at the beginning.

Address accuracy

Please confirm your shipping address before placing an order. If something is wrong, contact us immediately. We will try to correct it before fulfilment, but a parcel already handed to a carrier may be impossible to redirect.

Customs, duties, and taxes

Orders are shipped on a delivered-at-place basis. Applicable destination taxes may be calculated at checkout where configured. Import duties, import VAT/GST, customs clearance or brokerage charges, and carrier collection fees that are not shown at checkout are set by the destination country and are paid by the recipient.

Delays

Delivery may take longer because of customs processing, carrier handling, weather, or other events outside our control. These events can also delay the first tracking scan.

Damage in transit

Inspect the packaging before opening it. If the parcel or its contents arrive damaged, photograph the outer box, the damage, and the shipping label, keep all packaging, and contact us promptly — carrier claim windows are short.

Lost or delayed packages

If tracking has not moved for several days, or the parcel is marked delivered but has not arrived, check around the property and with neighbors first — carriers sometimes scan a parcel as delivered slightly early, or leave it in a safe place. If it still has not appeared, contact us with your order number at service@noramade.shop so we can open a trace.